Needs your call
Priya is asking for a $480 refund on an annual contract. Self-serve refunds cap at $250 — anything above needs a human decision.
refunds.policy · cap $250
Pick one — Peach Agent drafts the reply around your decision.
Refund request — annual plan, 4 months in
Decision neededPriya Nair · Koda Health
Koda HealthScale plan · annualpriya@kodahealth.com
PN
Priya Nair58m ago
We're four months into an annual Scale plan and finance wants to move us to monthly billing.
The annual discount makes a full switch messy — what we'd actually like is a refund on the unused months, about $480. Can you do that?